Sylvia Mulinge
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Sylvia Mulinge

Sylvia Mulinge
Chief Customer Officer, Safaricom

Sylvia Wairimu Mulinge is the Chief Customer Officer of Safaricom, the leading communications company in Kenya with the widest and strongest coverage and the home of the famous Mobile Money service, M-PESA.


Before that, she was the Director of the Consumer Business Unit at Safaricom. She began her career in August 2004, at Unilever as the Assistant Regional Brand Manager, and moved to Sunlight as the brand manager for Sunlight.


She joined Safaricom in 20016 as the manager responsible for the company’s pre-pay product, working in that capacity until November 2007. She climbed through the rank to be appointed in 2018 as the Chief Customer Officer.


Sylvia is a trustee of the first-ever Kenyan Corporate Venture fund for Kenyan entrepreneurs. The Safaricom Spark Venture Fund is a 1 million dollar venture fund that invests in late seed to early growth stage start-ups using mobile technology as an enabler.


She was listed in the second publication of 100 Most Influential African Women in 2020 by Avance Media.